Reviews Over Time ?
Rating Distribution ?
Technician Leaderboard ?
Funnel Performance ?
Reviews by Platform ?
Recent Reviews ?
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Campaign Performance ?
Public Reviews (Google / Facebook) ?
Reviews pulled from external platforms
Your Funnel Link ?
Review Manager ?
Browse incoming reviews, manage feedback, and track sentiment
| Date | Rating | Sentiment | Technician | Platform / Feedback |
|---|
Technician Management ?
Add technicians, generate QR codes, and track performance
Technician Self-View ?
Personal performance dashboard — what your techs see when they log in
This is a preview of the technician self-view. Each tech sees their own stats, peer comparison, and reward progress when they log in.
Settings ?
Configure your review funnel behavior, platforms, and branding
Choose your preferred navigation style
Choose a visual style for your dashboard. Changes apply instantly.
Enable platforms and set your review URLs. Customers choose from enabled options after a positive rating.
Review Widgets ?
Embed live reviews on any website
Preview
Embed Code
Copy and paste into any website
Multi-Location Management ?
Manage all your locations from one dashboard
Location Comparison ?
Compare performance across all locations at a glance
Embed Your Funnel ?
Paste this HTML wherever you want the funnel to appear:
Your Funnel URL ?
Share this link directly with customers
Custom Domain (Optional) ?
To use a custom domain like reviews.yourbusiness.com, add these DNS records:
After adding the record, it can take up to 24 hours for DNS to propagate. Contact your Cyclone Solutions rep once the record is in place and we'll complete the setup.
An SSL certificate will be automatically provisioned once DNS is verified. Your funnel will be available over HTTPS.
QR Code Materials ?
Generate a PDF with QR code cards for all your technicians.
Email Sending Domain ?
Configure the domain your review request emails are sent from
Why set up a sending domain?
Email providers like Gmail and Outlook check that emails actually come from the domain they claim to be from. Without a verified domain, your review request emails will likely land in spam. Setting up your domain takes about 5 minutes and ensures your emails reach your customers' inboxes.
This is the domain your customers know you by (e.g. ontarioductcleaning.ca). Emails will be sent from reviews@yourdomain.com.
SMS Configuration ?
Manage your SMS sending settings for review request campaigns.
Twilio Connection
Checking...API Services & Usage ?
Live status and usage for all connected services
Tier Milestones ?
Points thresholds for Bronze, Silver, and Gold status
| Tier | Points Required | Badge | Bonus Points |
|---|
Reward Catalog ?
Available rewards technicians can redeem with earned points
Add New Reward ?
Alert Rules ?
Configure when and how you get notified
Alert History ?
Recent notifications sent
No alerts yet
Alerts are sent automatically when new reviews come in. Configure your rules above to get started.
Campaign Overview ?
Email & SMS review request campaigns
Template Previews ?
What customers receive via email and SMS after their service appointment
Hi Sarah,
Thank you for choosing ! We hope everything went well.
We'd love to hear about your experience. It only takes 30 seconds:
Share Your FeedbackYour feedback helps us improve and helps other customers find great service.
Thank you,
The Team
Subject: Sarah, how was your service?
Hi Sarah,
Thanks for having us out to your home yesterday. I hope the crew took good care of you.
If you have 30 seconds, we'd really appreciate a quick review. It helps other customers find reliable service:
And if anything wasn't right, just hit reply — I'll personally make sure it's handled.
Thanks again,
Your Team
Hi Sarah,
We noticed you haven't had a chance to leave a review yet. No worries — we know you're busy!
If you have 30 seconds, we'd really appreciate your honest feedback:
Share Your FeedbackThanks again for choosing !
How it works
- Email sent automatically within 24 hours of service completion
- Personalized with customer name, technician, and location
- Star ratings in email link directly to the review funnel page
- SMS requests get 98% open rate vs 23% for email
- Follow-up reminder sent after 3 days if no response (max 2 reminders)
- Unsubscribe and opt-out compliance built in (CAN-SPAM / CASL)
Send Review Request ?
Choose a template and send to customers
Recent Campaigns ?
History of sent review requests
No campaigns sent yet
Use the form above to send your first review request via email or SMS.
AI Autoresponder ?
Browse incoming reviews, generate AI-powered responses, and manage your reputation in one place
Add New User ?
Create accounts for clients and team members — no email verification needed
All Users ?
Manage accounts across all businesses
| Name | Business | Role | Created | Actions | |
|---|---|---|---|---|---|
| Loading users... | |||||
Add Company ?
Register a new business to assign users to
Help Center ?
Everything you need to know about setting up and running your review funnel
Initial Setup Guide
Follow these steps to get your review funnel fully operational. Takes about 10 minutes.
Go to Settings → General. Enter your business name exactly as you want it to appear to customers. Add the email address where you want to receive review alerts (e.g., negative reviews, daily digests). Click "Save General Settings."
Go to Settings → Branding. Upload your company logo (PNG, JPG, or SVG). Choose a color palette preset or set custom primary and accent colors using the pickers. These colors and logo will appear on all customer-facing funnel pages, emails, and QR cards. Click "Save Branding."
Go to Settings → Platforms. Select "Google" from the dropdown and click "Add." Paste your Google Business Profile review link into the URL field. Repeat for Facebook, HomeStars, or any other platform where you want customers to leave reviews. Toggle each platform on/off as needed.
Go to Settings → Funnel. Set your positive threshold (we recommend "4 Stars and above"). This controls which ratings send customers to public review sites vs. your private feedback form. Enable "Show private feedback form," "Email manager instantly," and "Require contact info" for the best negative review handling. Click "Save Funnel Settings."
Go to the Technicians page. Type each team member's name and click "Add Technician." Each person automatically gets a unique QR code and personalized funnel link. Reviews are attributed to the technician whose link or QR code the customer used. You can download all QR cards as a printable PDF.
Go to Settings → Email Domain. Add the domain you want emails to come from (e.g., yourbusiness.com). The system will show you DNS records (SPF, DKIM, and DMARC) to add at your domain registrar. Once DNS propagates, your domain status will show "Verified" and campaign emails will send from your brand instead of a generic address.
Once your email domain is verified, a "Send Test Email" section appears in Settings → Email Domain. Enter your own email address and click "Send Test." Confirm you receive it and that the branding looks correct. This verifies your email delivery is working before you send to real customers.
Go to the Alerts page. Toggle on "Negative Review Alert" (notifies you instantly when a low rating comes in) and "Daily Digest" (morning summary email). Enter the email address where alerts should be sent and click "Save."
Go to the Campaigns page. Select the "Post-Service" template, choose Email as the channel, enter a customer's name and email address, and optionally assign a technician. Preview the message, then click "Send Review Request." You'll see it appear in your Campaign History with delivery tracking.
Your review funnel is now live and fully operational. Share technician QR cards with your team, start sending campaigns after every service call, and monitor everything from your Dashboard. Check back here anytime for detailed guides on each feature below.
How the Review Funnel Works
Understanding the customer experience from start to finish
The Customer Journey
A customer receives a review request via email, SMS, or by scanning a QR code. They see your branded rating screen and tap a star rating. If they rate at or above your positive threshold (default: 4 stars), they're shown your review platforms (Google, Facebook, etc.) and encouraged to leave a public review. If they rate below the threshold, they're shown a private feedback form instead — keeping negative feedback off public sites while still capturing it for your team to act on.
Campaign Tracking
Every email campaign includes built-in tracking. You'll see when a customer opens the email, clicks the review link, and whether they complete a review. This data feeds into your Dashboard so you can measure the effectiveness of your outreach and optimize your timing.
Technician Attribution
Each technician has a unique funnel link and QR code. When a customer uses it, the resulting review is automatically attributed to that person. Points are awarded based on the star rating (higher ratings earn more), and points accumulate toward tier milestones — Bronze, Silver, and Gold — creating healthy competition within your team.
Public Review Aggregation
The Dashboard aggregates your reviews from Google, Facebook, and other platforms in one place. This gives you a unified view of your online reputation without logging into multiple sites. API-based auto-import is coming soon — for now, reviews are synced by your Cyclone Solutions team.
Dashboard
Your review performance command center
The Dashboard gives you a real-time snapshot of everything happening with your reviews. All data updates automatically as new reviews come in and campaigns are sent.
What you'll see
- KPI Stats Row — Six key metrics at the top: Total Reviews, Positive, Negative, Average Rating, Campaigns Sent, and Response Rate. These update in real time.
- Reviews Over Time — A stacked bar chart showing positive vs. negative reviews by day. Use this to spot trends, measure campaign impact, and identify seasonal patterns.
- Rating Distribution — A horizontal bar chart breaking down how many 1-star, 2-star, 3-star, 4-star, and 5-star reviews you've received. A healthy funnel skews heavily toward 4 and 5 stars.
- Technician Leaderboard — Ranks your team by points earned from reviews. Shows rank, name, review count, total points, and tier badge (Bronze/Silver/Gold).
- Funnel Performance — Shows funnel visits, conversion rate, QR vs. direct link breakdown, and a doughnut chart of which review platforms customers choose.
- Recent Reviews — A live feed of your latest 8 reviews with star ratings, customer name, technician, and time ago.
- Campaign Performance — A bar chart showing the campaign funnel: Sent → Opened → Clicked → Reviewed.
- Public Reviews — Reviews from Google, Facebook, and other platforms. Filter by platform using the buttons.
Reviews
Managing all incoming customer reviews
The Reviews page is your complete review inbox. Both positive reviews (routed to public platforms) and negative feedback (captured privately) appear in one unified table, sorted newest first.
How to use the Review Manager
- Browse reviews — The table shows Date, Star Rating, Sentiment (positive/negative), Technician name, and the Platform or feedback text. Click any row to expand the full details.
- Track sentiment — The Sentiment column instantly tells you if a review was positive (routed to public platforms) or negative (captured privately). Use this to quickly identify issues that need attention.
- Follow up on negatives — Negative feedback includes the customer's written concern and their contact info (if "Require contact info" is enabled in Settings → Funnel). Reach out promptly to resolve their issue before it becomes a public complaint.
- Campaign attribution — Reviews that came from a campaign email or SMS will show "campaign" as the source, letting you track ROI on your outreach efforts.
Technicians
Managing your team and their review links
Each technician gets their own unique tracking link and QR code. When a customer uses that link, the review is automatically attributed to that person — so you always know who earned it and can reward them accordingly.
Step-by-step instructions
- Add a technician — Type their name into the text field at the top and click "Add Technician." A card instantly appears with their unique QR code and funnel link.
- Copy a tech's link — Each technician card shows their unique funnel URL. Click the copy button to share it via text, email, or print it on business cards.
- View QR codes — Each tech card displays a QR code that links directly to your funnel with their name pre-filled. Customers scan the code with their phone camera.
- Download all QR cards — Click "Download All QR Cards (PDF)" to generate a printable PDF with every technician's QR card. Cut them out and give one to each tech.
- Technician stats — Click "My Stats" on any tech card to see their individual review count, average rating, points earned, tier status, and how they compare to the team.
- Remove a technician — Click the delete button on any tech card. Their existing reviews remain in the system, but no new reviews can be attributed to them.
Campaigns
Send review requests via email and SMS
Campaigns let you proactively reach out to customers and ask for a review. Instead of waiting for them to scan a QR code, you send a personalized email or SMS that links directly to your branded funnel.
Campaign Stats
- Sent — Total number of review requests sent.
- Opened — How many recipients opened the email (tracked via pixel, enable in Settings → General).
- Clicked — How many recipients clicked the review link.
- Reviewed — How many actually completed a review. This is your true campaign ROI.
Sending a review request
- Choose a template — Post-Service (thank them and ask for a review), Follow-Up (gentle reminder for non-responders), or Thank You (for customers who already reviewed). Click a template card to select it.
- Select the channel — Choose Email or SMS. Email includes full branding and tracking. SMS is shorter and gets higher open rates.
- Enter customer details — Type the customer's name and their email or phone number.
- Attribute to a technician — Select a technician from the dropdown to link the resulting review to that person. Optional but recommended.
- Preview and send — The live preview updates as you make changes. Review it, then click "Send Review Request."
Campaign History & Tracking
- Tracking icons — Each campaign row shows status icons: ✓ (delivered), 👁 (opened), 👆 (clicked), ⭐ (reviewed), ✗ (failed), 🚫 (opted out).
- Unsubscribe handling — Every email includes an unsubscribe link. When a customer opts out, they're automatically excluded from future sends.
AI Autoresponder
Draft professional review responses in seconds
The AI Autoresponder uses artificial intelligence to draft personalized, professional responses to your customer reviews. It saves hours of writing time while ensuring every customer gets a thoughtful reply.
How to use it
- Filter reviews — Use the dropdown to show All Reviews, those that Need Response, or ones already Responded to.
- Choose a tone — Select Professional, Friendly, or Grateful depending on the situation. The AI adjusts its language accordingly.
- Generate a response — Click "Generate Response" on any review card. The AI reads the review content, star rating, customer name, and technician, then drafts an appropriate reply in seconds.
- Edit and use — The AI response appears in an editable text box. Make any tweaks, then copy it to paste into Google, Facebook, or wherever the original review was posted.
- Auto-Reply (Coming Soon) — A future update will allow the AI to automatically publish responses directly to Google and Facebook, eliminating the copy-paste step entirely.
Alerts
Real-time notifications so you never miss a review
Configure exactly which events trigger email notifications. Stay on top of negative reviews, team milestones, and campaign delivery issues automatically.
Alert rules
- Negative Review Alert — Sends an email immediately when a customer submits a low rating. This is the most critical alert — it lets you respond to unhappy customers before they post publicly.
- Daily Digest — A morning email summarizing yesterday's reviews, stats, and notable events. Great for managers who want a daily overview without logging in.
- Milestone Reached — Notifies you when a technician reaches a new tier (Bronze, Silver, or Gold). Use this to publicly recognize them.
- Every New Review — Sends a notification for every single review. Best for low-volume businesses. Disabled by default to avoid inbox overload.
- Campaign Bounce — Alerts you when a campaign email bounces or fails. Helps keep your contact list clean.
Rewards
Motivate your team with gamification and prizes
The Rewards system gamifies your review collection. Technicians earn points from every review, progress through tiers (Bronze → Silver → Gold), and can redeem points for rewards you define.
Tier Milestones
- Set thresholds — Edit the points required for each tier. The default is Bronze at 50, Silver at 150, and Gold at 300 points.
- Bonus points — Each tier awards bonus points when reached, providing extra incentive.
Reward Catalog
- Add rewards — Create rewards with a name, description, and point cost (e.g., "Coffee Gift Card" for 50 points).
- Redemptions — When a tech earns enough points, they can redeem a reward. You'll be notified to fulfill it.
Settings
Detailed guide to every settings tab
General
- Business Name — Displayed on all funnel pages and campaigns. Match your brand exactly.
- Notification Email — Where admin alerts are sent (negative reviews, bounces, etc.).
- Positive Threshold — Which ratings route to public review sites vs. private feedback. "4 Stars and above" is most common.
- Daily Digest — Toggle on for a morning email summary at 8 AM.
- Email Open Tracking — Enables a tracking pixel in campaign emails to measure open rates.
- Dashboard Layout — Choose Sidebar, Top Nav, or Icon Rail navigation.
Platforms
- Add platforms — Google, Facebook, HomeStars, Yelp, BBB, Trustpilot, Yellow Pages, or Custom.
- Review URLs — Paste the direct URL where customers can leave a review on each platform.
- Enable/disable — Only enabled platforms appear in the customer funnel.
Funnel Behavior
- Funnel Style — Standalone page (for QR/links), Embedded (iframe), or Popup modal.
- Rating Type — Stars (1–5), Emoji faces, or NPS scale (0–10).
- Negative Feedback — Three toggles: show feedback form, email manager instantly, require contact info.
- Issue Categories — Comma-separated list of categories for the feedback form (e.g., Service Quality, Pricing).
Branding
- Logo — Upload PNG, JPG, or SVG. Appears on all customer-facing pages.
- Color Palettes — Six presets (Ocean, Emerald, Crimson, Amber, Indigo, Slate) or custom hex values.
- Live Preview — Colors update instantly so you can see the result before saving.
Email Domain
- Why verify — Without a verified domain, emails come from a generic address. Verifying your domain means emails come from you@yourbusiness.com, improving deliverability and trust.
- DNS records — Add the SPF, DKIM, and DMARC records shown to your domain's DNS settings. These typically propagate within 1–24 hours.
- Test email — Once verified, use the "Send Test Email" button to confirm everything works before sending to real customers.
SMS
- Twilio connection — Shows whether your SMS provider is connected and ready to send.
- Test SMS — Enter a phone number and send a test message to verify delivery.
- Trial limitations — On Twilio's trial plan, SMS can only be sent to verified phone numbers. Upgrade Twilio for unrestricted sending.
Widgets
- Badge — Compact star rating with review count. Perfect for footers or sidebars.
- Slider/Carousel — Rotating display of your best reviews. Great for home pages.
- Wall — Masonry grid of review cards. Ideal for a dedicated testimonials page.
- Embed code — Copy the HTML snippet and paste it into any website (WordPress, Wix, Squarespace, etc.).
Locations
- Multi-location support — Add branches or service areas. Each location tracks reviews independently.
- Performance comparison — A comparison table shows review volume and ratings across all locations.
Setup & DNS
- Embed code — Iframe snippet for embedding the funnel on your website.
- Custom domain — Use reviews.yourbusiness.com by adding a CNAME record pointing to reviews.cyclonesolutions.com.
- QR Cards PDF — Download a printable sheet of QR code cards for all technicians.
Frequently Asked Questions
Quick answers to common questions
Need More Help?
We're here to help you succeed
Contact your Cyclone Solutions representative
We typically respond within a few hours during business days.
Email SupportUser Activity Dashboard ?
Monitor user engagement, session history, and setup completion
| User | Business | Last Login | Sessions | Total Time | Avg Session | Setup | Status |
|---|
Recent Sessions ?
| User | Started | Duration | Pages | Last Page |
|---|